Privacy Policy

This Privacy Policy describes how we collect, use, and protect the personal information of users visiting and using our platform. By using our services, you agree to the practices described in this policy.

This policy applies solely to our website and official applications. It does not apply to third-party websites, external payment portals, or other platforms you may visit after leaving our site. We encourage you to review the privacy policies of any third-party services you interact with.

We gather information through three primary channels:

• Directly from you: When you register an account, make a deposit, verify your identity, or contact support.
• Automatically: Through cookies and server logs when you navigate our platform.
• Service Providers: From our partner payment processors and verification services to confirm the validity of transactions and identity.

Your data is processed for the following essential purposes:

• Account Management: To create and maintain your user profile and provide access to gaming services.
• Financial Transactions: To facilitate secure deposits and the processing of withdrawals.
• Verification: To confirm your age (18+) and identity to prevent underage gambling and fraud.
• Security: To detect and prevent multi-accounting, money laundering, and other fraudulent activities.
• Personalization: To optimize the user interface and content based on your preferences.
• Legal Compliance: To fulfill obligations imposed on gambling operators under the laws of the Philippines.
• Marketing: To send promotional offers, but only if you have explicitly opted in.

We do not sell your personal data to third parties. We only share information when necessary for the following:

• Operational Partners: With payment gateways, identity verification services, and technical infrastructure providers who enable our services.
• Legal Requirements: When required by law or by a valid request from regulatory authorities in the Philippines.

We implement robust security measures to keep your data safe:

• Encryption: Using industry-standard encryption for data in transit between your device and our servers.
• Access Control: Restricting internal access to personal data to authorized personnel only.
• Isolation: Payment data is handled through isolated systems and secure partner gateways.
• Monitoring: Continuous monitoring of our systems to detect and respond to potential security threats.

We use cookies to enhance your experience, remember your preferences, and analyze site traffic. For detailed information on the types of cookies we use and how you can manage them, please visit our Cookie Policy.

Depending on your residency, you have the following rights regarding your data:

• Access & Correction: You may request a copy of your data or ask us to correct inaccuracies.
• Deletion & Portability: You may request the deletion of your account and data, or ask for your data to be provided in a portable format.
• Objection & Consent: You can object to certain processing activities or withdraw your consent for marketing at any time.

To exercise these rights, please contact our support team via the channels available on our Support page. Please note that we must retain certain transaction and identity data even after account closure to comply with anti-money laundering and gambling regulations.

We retain your personal information for as long as your account remains active. Once an account is closed, we will maintain your data only for the period required by the applicable laws in the Philippines to ensure regulatory compliance and auditability.

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, we will take immediate action to close the account and remove the associated personal data.

Parents or guardians who become aware of a minor using our platform should report this immediately through our support channels.

Some of our technical and payment service providers operate outside the Philippines. In such cases, your data may be transferred to and processed in other jurisdictions. We ensure that appropriate safeguards are in place to maintain the privacy and security of your information during these transfers.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates will be published on this page. We encourage you to check the "Last Updated" date at the top of this page periodically to stay informed.

If you have any questions, concerns, or requests regarding your privacy and personal data, please reach out to our dedicated team. You can find all available contact methods on our Support page.