tongits
Bank Transfers
Ideal for players who prefer traditional banking. You will need your local bank account details to initiate a transfer. This method is suitable for larger movements of funds.
Deposits & Withdrawals Guide
The cashier is the central hub for managing your funds on our platform. Whether you are adding credits to play your favorite games or requesting a payout of your winnings, our system is designed for security and transparency. Please note that the specific payment methods available, as well as any applicable transaction limits, are updated in real-time and are always displayed directly within the cashier interface.
How the Cashier Works
Your account balance is maintained in Philippine Pesos (PHP) and is clearly displayed throughout the platform using the ₱ symbol. The cashier serves as a unified portal where you can manage both incoming and outgoing funds. It is important to understand that while deposits are processed to provide you with credits, withdrawals are handled as review requests. When you request a payout, our team reviews the transaction for security and compliance before the funds are transferred, ensuring a safe environment for all players.
Payment Method Categories in the Philippines
Local E-Wallets
The most popular choice for speed and convenience. Simply link your digital wallet and confirm the transaction on your phone. Perfect for players who want a seamless mobile experience.
Mobile Payments
Directly linked to your mobile account. This method is highly accessible for those who prefer managing their gaming budget via their mobile service provider's balance.
Bank Cards
A standard global option using your debit or credit card. You will need to enter your card details securely. Suitable for players who want an integrated banking experience.
Prepaid Vouchers
A great option for those who prefer not to link a bank account. Purchase a voucher and enter the unique code into the cashier. Ideal for maximum privacy and budget control.
How to Deposit
1
Log In
Access your account using your credentials to ensure funds are credited to the correct profile.
2
Open the Cashier
Navigate to the cashier section from your account menu to view all available funding options.
3
Select Category
Choose the payment method category that best suits your needs from the available local options.
4
Enter Amount
Input the amount of PHP you wish to deposit into your account for gaming.
5
Confirm Payment
Complete the transaction within your payment app or on the secure provider page that opens.
6
Check Balance
Return to the platform to see your updated balance. If it doesn't update, please contact Support.
Why Payment Methods Must Be in Your Own Name
To maintain the highest security standards, we strictly enforce the rule that all payment methods must belong to the registered account holder. This is not mere red tape; it is a critical defense against fraud and account takeovers. Because funds are generally returned to the original source, using a third-party account creates a mismatch that often blocks payouts.
If you deposit using an account that does not match your registered name, our security system may reject the transaction or block your future withdrawal requests. By ensuring your payment details match your identity, you guarantee a smoother, safer experience when it comes time to claim your winnings.
How to Request a Withdrawal
1
Complete Verification
Ensure your identity verification is fully approved to avoid delays during the review process.
2
Settle Bonuses
Ensure all active bonus wagering requirements are met or settled. Visit the Bonus page for details.
3
Open Cashier
Access the cashier and select the withdrawal or payout option to start the request.
4
Choose Payout Method
Select the method you wish to use, keeping in mind that funds usually return to the deposit source.
5
Submit Request
Enter the amount you wish to withdraw and submit the request for our team to review.
6
Track Status
Monitor the status of your payout through your account's transaction history page.
Account Verification and First Payouts
Account verification, often referred to as KYC, is the process of confirming that you are who you say you are. As a regulated operator, we are required to perform these checks to prevent illegal activities such as money laundering and underage gambling. This process is typically completed only once, meaning that after your first successful verification, you won't need to repeat it for every payout.
Generally, you will be asked to provide a clear photo of an official identity document, a recent document confirming your residential address, and proof that the payment method you are using is registered in your name. This ensures that winnings are sent to the rightful owner.
Pro Tip: To avoid any delays with your first withdrawal, we strongly recommend uploading your documents before you even make your first payout request. Ensure your photos are well-lit, the text is legible, and all four corners of the document are visible in the frame. This prevents the need for re-submissions and speeds up the approval process.
Why a Withdrawal Might Be Delayed
While we strive for efficiency, several factors can lead to a delay in your payout. If your withdrawal is still pending, it is likely due to one of the following:
- Verification Pending: Your identity documents may still be under review. Please check your email for any requests for additional information.
- Active Bonus: You may have an active bonus with unfulfilled wagering requirements. Check your Promotions page to see your progress.
- Method Mismatch: The requested payout method does not match the deposit method or the account holder's name. Ensure you are using your own account.
- Incorrect Details: A typo in the account number or payment details can cause a bounce-back. Review your submitted details carefully.
- External Checks: Sometimes the receiving bank or e-wallet provider performs their own security checks which are beyond our platform's control.
If you believe your payout is delayed unnecessarily, please contact Support. To help us resolve the issue faster, please have your account ID and transaction reference number ready.
How Currency and Amounts Are Displayed
The official currency of the platform is the Philippine Peso (PHP), and the symbol ₱ is used across the entire interface for all balances and transactions. In cases where you use a payment method that operates in a different currency, the conversion is handled by the payment provider. The final amount shown to you during the confirmation step in the payment gateway is the actual figure that will be deducted from your source and credited to your account.
Staying in Control of Your Deposit Budget
We believe in providing a safe and enjoyable gaming environment. To help you manage your funds, we offer a variety of account tools, including the ability to set deposit limits. These limits can be configured within your account settings, allowing you to decide in advance how much you are comfortable spending over a specific timeframe.
Please be aware that for your protection, requests to decrease a limit usually take effect immediately, while requests to increase a limit may involve a waiting period. We recommend deciding on your budget before opening the cashier, rather than adjusting it during a session. For more information on healthy gaming, please visit our Responsible Gaming page.
Protecting Your Funds and Account Security
Your financial security is our priority. We encourage all players to use the security options provided within their account settings to protect their profiles. Never share your login credentials or payment details with anyone, including individuals claiming to be staff members.
Always ensure you are performing transactions only through the official cashier on this domain. Be vigilant: any message, email, or phone call asking you to transfer money to a private account or an external link to "unlock" a payout is a fraud attempt. Our official team will never ask for your password or request a direct transfer outside the cashier system.
Frequently Asked Questions
How do I deposit?
To add funds, log into your account and open the cashier section. Select your preferred payment category, enter the amount you wish to deposit, and follow the instructions provided by the payment provider to confirm the transaction.
Why hasn't my deposit arrived?
Deposits usually update quickly, but delays can occur due to provider-side processing or incorrect details. If your balance does not update, ensure the transaction was successful in your payment app and contact our support team.
Why do I need to verify my identity?
Identity verification is a standard regulatory requirement to prevent fraud and money laundering. It ensures that the person requesting a payout is the legal owner of the account and matches the payment method used.
Can I withdraw to a different method than I deposited with?
For security reasons, funds are generally returned to the original source of the deposit. If you wish to use a different method, you may need to contact support, provided the new method is also in your own name.
Can someone else pay on my behalf?
No, third-party payments are strictly prohibited. All deposits and withdrawals must be made using an account that is registered in the same name as your platform account to prevent security issues and payout blocks.
Why is my withdrawal still pending?
Withdrawals are reviewed requests. Common causes for pending status include incomplete identity verification, active bonus wagering requirements that have not been met, or the need for additional security checks on the payout method.
Can I cancel a withdrawal request?
You may be able to cancel a request if it is still in the 'Pending' stage. Check your transaction history in the cashier for a cancel option; otherwise, contact support immediately to see if the request can be halted.
How do I set a deposit limit?
You can configure your spending boundaries within your account settings under the Responsible Gaming section. Here, you can set limits to manage how much you deposit over specific periods to maintain a healthy gaming balance.
Ready to experience the best in online gaming with secure and transparent payouts?